FAQ's

Here are some answers to frequent questions...

-Do we charge a meet and greet deposit?

All Providers have discretion on whether or not to charge a meet & greet fee or deposit. If they choose a deposit, it is applied as a discount on your upcoming booking. If the Provider charges for the meet and greet, it will not be applied as a deposit.

-Should Client's fill out the profile and pet profiles before the meet and greet?

YES, it gives our Provider's time to review the information ahead of time so they can focus on bonding and reviewing at the meet and greet.

-When is a payment due?

Full payment is due 2 days after the last service date unless an additional 2-day grace period is granted. A 40% deposit is required for multi-day services.

- Where does the Client send all payments?

Payments must be made directly to Fur Babies Pet Sitting. Tips and gifts go entirely to the Pet Care Provider. The Pet Care Provider needs to report as much collected revenue as possible to potentially reach a higher commission rate. Payment Methods include:
- Venmo: @Mikayla-Korol (use between friends setting to avoid fees)
- Apple/Google/Zelle Pay: (828-279-3147)
- Stripe via invoice link
- Credit card on file for emergencies
- If you do not wish to be automatically billed, disable auto-payment in your client profile.

- Is there any information about how a client operates Precise Pet Care?

-Where are prices listed?

Prices are listed under each Pet Care Provider's tab.

-What if my pet has an accident? Will you clean it up?

Yes, we will clean up any messes to the best of our ability.

-What if my pet has a medical emergency?

All clients are required to provide a phone number for themselves, an emergency contact, and their veterinarian. We also ask that all clients complete a the profiles within their Client Portal.
- We will attempt to contact you first. If unavailable, we will reach your emergency contact or vet.
- Keeping a payment card on file with your vet ensures prompt treatment.
It is always our preference that all emergency care decisions remain between you and your veterinarian. However, if we cannot get in touch with you, we will use our best judgment to assess the situation and transport your pet to the nearest veterinary hospital. We will work with your vet to make all care decisions in the best interest of your pet using their guidance.

-What happens in severe weather?

In the event that our providers are unable to reach your home due to road obstructions or severe weather events (tornadoes, hurricanes, floods, fire, rain, ice, snow, etc), we will reach out to your emergency contact whom you have already provided us in your profile and ask that they take over care of your pets until such time we can resume our schedule of visits. We will do everything in our power to make sure your pets are cared for in these extreme situations and will, of course, be in communication with you throughout the entire situation to keep you updated.

-What if a Client isn’t tech savvy?

Precise Pet Care is a very user-friendly app and has a desktop site available for use on a computer as well. We offer appointments for assistance and can accommodate paper-based processes, if necessary.

-Are you hiring?

Yes, we are actively seeking North Carolina candidates for Pet Care Provider positions.

-What type of animals do you care for?

Our providers are experienced at handling a wide range of animal species. We proudly provide care for traditional household pets such as dogs, cats, fish, pocket pets (hamsters, gerbils, guinea pigs); farm animals such as horses, goats, cattle, pigs, chickens, and ducks; reptiles; birds; legally owned exotic pets. It is at the discretion of the provider on what types they are okay with servicing.
If you have an uncommon pet and would like to ask us about care, please send us your inquiry to discuss the details.

- How does client and Pet Care Provider communication work?

Via the Provider’s contact methods or the Precise Pet Care app.

-What areas are we servicing?

The goal is to service all of North Carolina.

We charge a $25 meet and greet deposit before we confirm the meet and greet.

-What are our operating hours?

Servicing 24/7
However, for all non-emergent communication:
- Monday, Tuesday, Wednesday, Thursday & Friday: 7:30am-8:30pm
- Saturday & Sunday: 10am-12pm & 3pm-5pm

-Why should I use a pet sitter instead of boarding my pet in a large facility?

Pets stay in a familiar, stress-free environment, and your home remains secure.

-What are our main forms of communication?

Email, Text, Call, Precise Pet Care Email & SMS

-Do you care for pets with aggression?

If a pet has aggressively bitten before, we cannot provide service. Fearful pets may be assessed for a care plan.

-What does it mean to be bonded and insured?

A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Anyone that has workers enter their home should be sure that they have a dishonesty bond. We also carry a liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for our clients pets. Any responsible, professional business should carry liability insurance.

Apply

-How many times a day does the provider visit for full time drop in visit bookings?

As many as needed. We require a minimum of 2 visits per day for dogs while you’re away and a minimum of 1 visit a day for cats and other species, continuously during bookings.

-Is it possible to service only certain pet(s) during the booking, and not all of them?

No, all pets in the household must be registered and cared for.

-Does FBPS charge more on holidays?

Yes, for all applicable holidays on the terms of service, there is a surcharge.

-What happens if I leave later than or return earlier than expected? Will I get a refund?

No refunds are provided as time is reserved specifically for your pet.

-Can you share pet sitting duties with my friends or family?

No, "Job Sharing" (any third party not associated with our company) is strictly prohibited. You must inform us of anyone who will have access to your home while we are caring for your pets.

-I use a lockbox/keypad/garage-door/etc. Do you still require a key?

Yes, for emergencies.

-Can we skip the Meet & Greet if I need a pet sitter ASAP and don’t have time to schedule one in advance?

No, all new clients must have a Meet & Greet before service. We will make every attempt to accommodate a short notice request to meet your needs, IF we can do so.

-Do you provide updates when my pet(s) are cared for?

Yes, via journal updates, including visit summaries and photos. Videos are sent via text.

-What happens if I have an urgent, last minute, or emergency requested visit?

We will do our best to accommodate urgent requests. A short-notice fee may apply.

-What is included in visits?

Each visit includes customized pet care, exercise, and plenty of attention. We also handle essential household tasks such as plant watering, mail and package collection, basic home security checks, and taking trash bins to and from the curb. Pets receive fresh water, playtime, meals, and treats (if requested), and litter boxes are cleaned at every visit. Medication administration is available as needed.

-Can we administer medication?

Yes, as long as your pets do not pose a risk to our provider’s safety. When reaching out to us, please inform us of your pet’s specific medical needs. If your pet is shy and requires essential medication, we kindly ask for your assistance in ensuring easy access to administer their treatment, making the process as stress-free as possible. Additional fees may apply for specialized or complex medication routines, such as injections, IVs, or other advanced treatments beyond oral and topical methods.

-If a cat is allowed to access the outside, will the provider do this too?

Due to the safety concerns, we generally keep all cats indoors throughout the duration of our visits. If it is insisted that the cat be given dual indoor/outdoor access during or between our visits, we cannot guarantee your cat’s return and will not be held liable in the event the animal does not return and/or gets injured/dies. The Pet Care Provider may charge more as the risk is higher.

-How do I schedule a visit?

Log into your Precise Pet Care client portal and navigate to Scheduling > My Schedule > Request Service. If you would like continuing service and do not know when it will end checkmark “Ongoing (no end date)”.

-Will you be able to provide care for my senior or special needs pet?

Absolutely! Senior and special needs pets hold a special place in our hearts. We have looked after pets with kidney disease, heart conditions, diabetes, seizures, and numerous other health concerns. Additionally, we have cared for pets who are visually or hearing impaired, as well as those with limited mobility.
Our experience includes administering a variety of treatments, such as oral tablets and liquids, inhaled therapies, injections, subcutaneous fluids, ear and eye medications, and topical ointments. We have also assisted pets with slings and specialized support harnesses to aid their movement.

-Will you be able to accommodate a special diet?

Yes, we can feed raw, homemade, prescription, and allergy-sensitive diets.